INFORMATION: Orders may be placed
via secure online ordering, telephone, fax, email, or regular
mail. When ordering via telephone, if you have visited our web
site catalog, you can save time by making note of the part numbers
you want to order. If placing an order via fax, email or
regular mail, please include a phone number where you can be reached
during our regular working hours. Do not send your
credit card information via email.
OUTSIDE THE U.S.: Due
to the difficulties with foreign addresses and incomplete
information, we DO require that you place your orders
online. Shipping will be quoted once you send an order via our
secure shopping cart. No charges are made to your credit card
until you approve the shipping charges.
REFUNDS, & EXCHANGES ON NEW PARTS: We
offer refunds on all new parts returned within 30
days. A 20% restocking charge will
apply. Parts returned for exchange may also be subject to the
20% restocking fee. All merchandise must be returned
with a copy of the invoice, in the original package, packed with the
same care and in the same condition as when it was shipped to
you. Please note that returned merchandise that does not
include a copy of the invoice will be considered a gift!
No collect or C.O.D. returns will be accepted. Special
orders and electrical parts are not returnable.
ONLY ON USED PARTS: Due to the high
cost of labor involved in locating, removing and cleaning, no
refunds will be given on used parts. All parts must be
returned within 30 days, with no exchanges beyond the 30 day
period. All merchandise must be returned with a copy of
the invoice, in the original packaging and in the same condition it
was shipped to you. No collect or C.O.D. returns will be accepted.
is inspected carefully before leaving our warehouse. We do
everything possible to pack your order in a manner that assures its
safe arrival at your location. We cannot be responsible for any
damage incurred after leaving our warehouse. If damage has occurred,
immediately notify AMERICAN PARTS DEPOT of receipt of damaged goods
and we will instruct you as to the steps which should be taken. Save
all original packing material for inspection.
will not be responsible for damages or loss caused by shipping,
improper handling or installation, abuse or accidents. We offer only
the limited warranty supplied and administered by the manufacturer on
new parts. There
is no warranty on used parts. We test and inspect all used
parts carefully before they leave our warehouse. However, there
is no way of knowing when or if a used part will fail. AMERICAN
PARTS DEPOT disclaims
all other warranties expressed or implied.
accept VISA, MasterCard, and Discover. Money orders and checks
(personal, company and cashier's) drawn from a U.S. bank are
also accepted; however, orders paid by check are held for 20 working
days for proper clearance. Only first party checks can be
accepted. When paying by money order or check, please include
an address and phone number where you can be reached during our
regular working hours.
that are out of stock at the time your order is processed will be
backordered, unless you specify "no
As soon as we receive the backordered items, they will be processed
immediately, and automatically shipped.
of our orders, inside the U.S., ship via UPS Ground, or Postal Flat
Rate. Flat Rate is only used on low dollar, non fragile orders.
We do offer 3-day, 2-day and overnight delivery. Be aware, however,
that the cost for any express delivery is very high. Express
delivery orders placed before noon (EST), when possible, will be
shipped the same day.
outside the U.S.: When possible, we
offer Priority International via the postal service for customers
outside the U.S. International
orders that are shipped postal, ship every Friday.
International orders that are shipped UPS, ship daily. AMERICAN
PARTS DEPOT charges a $15.00 fee in addition to the actual shipping
charges. This applies to every box in every order that requires
a customs form. All international orders require a phone
number. Please be aware that there may be other fees involved
in getting parts delivered. All import duties, taxes, tariffs,
etc. will be the responsibility of the customer, and AMERICAN PARTS
DEPOT has no connection to those charges.
smallest amount the postal service charges is for a one pound
package. The bulk of the cost of shipping is in the first
pound. We always suggest combining orders to save on shipping
costs. Submitting orders with multiple items will make shipping
less expensive per piece.
SUBJECT TO CHANGE WITHOUT NOTICE: Prices
and specifications are subject to change without notice due to
changes in availability, manufacturer price fluctuations and other factors.
Map colors may vary due to differences in hardware and software.
This map is a general representation of UPS Ground transit times.
take into account that the "transit
days" are business days and
not include the day your order leaves our facility.